OUR OFFICE IS CLOSED 12.00NOON 20TH DECEMBER 2024 – REOPENING 9.00AM – 6TH JANUARY 2025.
PLEASE NOTE: IF YOU AUTHORIZE REPAIRS THAT ARE NOT DEEMED AN EMERGENCY OR URGENT YOU WILL BE RESPONSIBLE FOR PAYMENT OF THE ACCOUNT. THE CONTRACTORS HAVE BEEN INFORMED
URGENT REPAIRS
1) ESSENTIAL SERVICES are listed in the Residential Tenancies Regulations 1989 and include repairs to:
- a burst water service,
- gas leaks,
- broken hot water system,
- sewerage leaks or
- dangerous electrical faults.
2) OTHER URGENT REPAIRS are those that are not an essential service, but might cause damage to the premises, injure a person or cause undue hardship or inconvenience to the tenant/s, e.g.:
- Broken refrigerator or washing machine where these appliances are included in the tenancy.
If you do need to report urgent repair’s, please email your property manager.
The lessor has 24 hours to act to contact a suitable repairer and arrange for them to fix the problem if the repair is needed to a defined essential service, and 48 hours for any other urgent repair. The repair does not need to be fixed within this time, but the lessor must make an appointment with the repairer to fix the problem.
PLEASE NOTE: IF YOU AUTHORISE REPAIRS THAT ARE NOT DEEMED AN EMERGENCY OR URGENT YOU WILL BE RESPONSIBLE FOR PAYMENT OF THE ACCOUNT. THE CONTRACTORS HAVE BEEN INFORMED
QUALIFIED REPAIRERS:
Electrical –
Todd – Element Contracting – 0497 004 260
Vincelec Electrical – 0408 252 442
Whittington Electrical – 0419 199 477
Winpro Electrical – 0439 971 980
Please check with Western Power Faults PRIOR to calling the electricians
Plumbing –
Blackwell Plumbing 9622 2235
For emergencies only call 9622 2235 & all calls will be diverted to our plumber’s mobile who will be on call.
Ryan’s Plumbing & Gas 0408 785 077
Hannagans Plumbing 9622 1462 or 9622 3468. Alternatively, Kim O’Brien can be contacted on 0407 986 520
D & A Plumbing and Gas services – Location York – Phone: 0488 656 773
Please note that some items eg; replacement of hot water units will be required to be purchased from Perth and brought back to Northam. The companies in Perth also have limited trading hours on weekends. Our office endeavors to do everything possible with urgent repairs to the best of our ability.
Glazing/Break In –
Northam District Glass – 9622 1067
Avon Valley Glass – 9622 7762 or 0410 273 006
Handyman/Change of Locks –
John Den Hollander 0428 634 937
State Emergency Service (SES) 13 25 00
Air Conditioning – Emergencies Only
Andre – Shore Refrigeration – 0419 425 951
IF A CONTRACTOR IS UNAVAILABLE PLEASE LEAVE A MESSAGE THEY WILL RETURN YOUR CALL WHEN THEY ARE AVAILABLE. OUR OFFICE IS UNABLE TO CONTACT CONTRACTORS TO SPEED UP THE PROCESS.
DAMAGE TO PROPERTY/BUILDING
If damage to the property you are renting is caused maliciously by another person, please contact your local police station straight away. Please make a note of the report number as your Property Manager may ask for this for insurance purposes.
BREAK IN
If your property has been broken into, please call the police station straight away. Please do not touch anything in the home unless the police have advised it is ok to do so.
If there is any broken glass please call the glazier above, if the locks have been broken or forced entry has occurred please call the Handyman above, he will be able to secure the property if he is unable to change the locks.
Please advise our office in writing the police report number\ and what has occurred including any damage at the property.
If any of your items have been stolen please commence a claim through your contents insurance, the owner is not responsible for your personal items.
ELECTRICAL FAULT
If an electrical fault happens during your tenancy and there are live wires, or a fire started by a fault please call the Fire Department and Western Power IMMEDIATELY. Please stay at least 8 meters away from the fault and please do not use anything metal in the property eg; Taps
AIR CONDITIONING FAULTS are not classed as an urgent repair. If your air conditioner does start to leak, please DO NOT continue to use it as you will be liable for any subsequent damage.
NO POWER/ELECTRICITY
Check power board/metre box and confirm all switches are pointed to the “on” position.
Make sure your electricity bill is paid up to date and disconnection hasn’t taken place.
Contact Western Power on 13 13 51 and check if they are aware of any power outages in the area. You can also check faults on their website.
If possible, check with a neighbour and confirm if they are experiencing the same issue.
If your lights are working but your power points etc are NOT then please switch off all power points throughout the entire property and unplug all appliances & white goods etc. Once this is done go to your power board/ metre box and make sure all the switches are ‘on’. Then return inside and plug in your appliances one by one. If the power flicks off again then the last appliance plugged in is your offender. Do NOT continue to use this appliance as it is faulty.
Please note – If you have not checked your appliances and the electrician finds it to be an appliance fault, you will be responsible for payment of the account therefore its really important you check all appliances before calling an electrician
NO HOT WATER
Check power board/metre box and confirm all switches are pointed to the “on” position.
Make sure your electricity account is paid in full and no and disconnection has occurred. Please check your gas bottles are full.
If you have a gas hot water system, please ensure the pilot light is lit at all times. It is a good idea to familiarise yourself with how your system operates early on in the tenancy.
You Tube is a great place to search the unit name and model, in most cases it will show a list of ‘How to Videos’
RUNNING TAP/BURST PIPE
If a washer has given way and your taps are beyond a leak please turn your water off at the mains which is generally located somewhere on your front verge/ nature strip. If a pipe has burst, please turn the main water supply off immediately.
WATER METER LEAK
Is the water leaking from the meter? Please determine which side of the meter is leaking.
If the meter is leaking from the road side, please place a fault in with the Water Corporation. They will attend to this repair
If the meter is leaking from the house side, please turn your meter off and report it to your property manager
Blue is the road side, the yellow side is the property side.
GAS LEAK
If there is an over powering gas smell at a property please locate your gas bottles and turn them off, please report it to your property manager.
STORM DAMAGE
If at any time you experience damage during a storm, please email your property manager so it can be actioned the next business day. If the damage is severe and life threatening, please contact the State Emergency Service (SES) on 13 25 00.
LOCKED YOURSELF OUT?
In the event you have locked yourself out you must call the handyman above or a locksmith at your expense.
Any damages to the property in result gaining access back to the property is at your expense.
Connect Real Estate are only required to supply you with keys during ‘Normal Business Hours’ Monday to Friday 9.00am to 5.00pm (not on public holidays).
Please refer to the contractor’s details above.
Office Hours
By Appointment Monday – Friday 9.00am – 5.00pm
*If you need to see your Property Manager, AN APPOINTMENT IS NECESSARY.